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Refund & Cancellation Policy

At UTILIZED ("Company", "We", "Us", "Our"), we are committed to providing high-quality educational programs, interview preparation tools, and placement support services. By enrolling in or purchasing any of our services through our website (https://utilized.in/), you agree to the terms outlined in this Refund & Cancellation Policy.

1. General Payment Terms & Subscriptions

  • Secure Payment Processing: All online payments, credit/debit card transactions, and internet banking are processed securely through third-party payment gateways. Completing a transaction constitutes agreement to these payment providers' terms and conditions.
  • Subscriptions & Installment Plans: If you select a subscription or installment plan, your payment method will be automatically charged on a recurring monthly basis for the program fee plus applicable taxes. You authorize UTILIZED to collect updated card details provided by your card issuer to ensure uninterrupted access.
  • Failed Payments & Account Access: If a payment fails, is delayed, or cannot be processed, UTILIZED reserves the right to immediately suspend or terminate your account access and, if necessary, initiate legal recovery actions.
  • Updating Billing Preferences: To update payment methods or billing information, please reach out to our support team at admin@utilized.in.

2. Pricing, Availability & Taxes

  • Pricing Accuracy: While we take reasonable steps to ensure all descriptions and pricing on the Website are accurate, inadvertent errors may occur. If a pricing error affects your order, we will notify you via email or phone. You may choose to reconfirm your order at the correct price or cancel it. If we receive no response within 5 days, the order will be automatically canceled, and any payments received will be fully refunded.
  • Corrections & Cancellations: UTILIZED reserves the right to correct typographical errors, inaccuracies, or omissions, update information, and cancel orders placed based on incorrect or outdated details at any time without prior notice.
  • Taxes & Government Fees: You agree to pay the base fee plus all applicable transaction taxes, sales taxes, Goods and Services Tax (GST), or VAT mandated by relevant tax authorities. Final tax amounts calculated at checkout may adjust based on prevailing tax laws, and you authorize UTILIZED to collect any adjustments.
  • Indemnification: You agree to indemnify and hold UTILIZED harmless against any claims, penalties, or interest raised by tax authorities resulting from tax underpayments linked to user-provided details.

3. Program Cancellations & Event Rescheduling

  • Delegate Cancellations: If a delegate cancels their registration 48 hours or less before a scheduled batch begins, no refund will be provided.
  • Event Cancellation or Postponement by UTILIZED: If an event or batch is canceled or postponed by UTILIZED, participants registered more than 48 hours prior will be rescheduled to an upcoming interview or placement preparation batch at no additional charge.
  • Duplicate Charges: Duplicate payments resulting from technical issues will be refunded to the original payment method within 48 hours of customer notification.

4. Self-Paced Learning Refund Policy

  • Request Window: Refund requests for self-paced courses must be formally submitted within 48 hours of purchase.
  • Usage Ineligibility: The refund guarantee becomes null and void immediately if the interview/placement preparation tools or course content have been accessed.
  • Expiry: No refund requests will be considered or issued after the 48-hour post-purchase window has passed.

5. Income Share Agreement (ISA) & No-Refund Policy

  • Tenure Non-Refundability: Payments made for any of our services are non-refundable during your agreement tenure.
  • Post-Tenure Eligibility: After your agreement tenure ends, you can get a 100% refund or a free ISA extension if you paid but did not use any tools, mock interviews, or referrals.
  • Refund Claims: You must email your refund request to admin@utilized.in within 48 hours of your 6-month ISA expiry. Your email must include your refusal reasoning, interview status, LinkedIn URL, and current employment details. Late or incomplete claims will be automatically rejected.

6. Contact & Support

For any billing updates, cancellation notices, or refund inquiries, please contact our administrative team:

  • Email: admin@utilized.in
  • Website: https://utilized.in/